Tech help · house calls · phone & screen share
Boomer Tech.
Stuck? I’ll get you unstuck.
Patient, plain-English help with phones, TVs, email, Wi-Fi and everything else that’s stopped making sense. I come to the house around Grosse Pointe and metro Detroit, or help by phone and screen share from anywhere. No jargon. No eye-rolling.
Mom called about the TV again?
You love her. You also live forty minutes (or four states) away. Give me a call, tell me what’s going on, and I’ll take it from there with her directly. You get a text when it’s fixed, and she gets a little more independence than she had yesterday.
What’s got you stuck?
Five remotes and nothing to watch?
- I fix
- “No signal,” the wrong input, streaming apps that won’t sign in, and a remote that does everything.
- You get
- One remote, the shows you actually watch, and a cheat sheet by the couch.
Phone doing something weird?
- I fix
- Tiny text, a silent ringer, “storage full,” endless notifications, missing contacts, a new phone that needs setting up.
- You get
- A phone set up for how you use it: bigger text, fewer beeps, favorites one tap away.
Locked out again?
- I fix
- Account recovery, forgotten passwords, two-step codes that go to an old number.
- You get
- One simple, safe system for passwords, so getting in doesn’t take a call to the kids.
Wi-Fi keeps dropping?
- I fix
- Dead spots, a router in the closet, slow internet, devices that won’t connect.
- You get
- Wi-Fi that reaches the whole house, and the password written where you can find it.
Printer won’t print?
- I fix
- Printers that won’t talk to the computer, ink warnings, scanning, printing from the phone.
- You get
- Press print. It prints. (Or I’ll tell you honestly when it’s time for a new one.)
Photos all over the place?
- I fix
- Pictures stuck on old phones, cameras and computers; “storage full”; no backup.
- You get
- Every photo in one place, backed up, with a shared album the family can add to.
Want to see the grandkids?
- I fix
- FaceTime, Zoom and video calls that won’t connect, or no camera, or no sound.
- You get
- One tap to call the family, and a practice call before the real one.
Got a weird email or call?
- I fix
- Checking whether it’s real, cleaning up after a bad click, turning on spam and scam-call filters.
- You get
- Peace of mind, and a few simple rules for spotting the next one. One of them: I’ll never call you out of the blue asking to get into your computer. If someone does, hang up and call me.
Three ways to get unstuck
Easy fix
$99One problem, fixed. If the same thing breaks again, I fix it twice more for free.
- The TV says “No signal”
- Can’t get into email
- The printer stopped printing
- Move contacts to a new phone
Three-hour challenge
$229Bring me the list of everything that’s bugging you. We see how much of it we can knock out in three hours.
- New iPad set up, with FaceTime and bigger text
- Wi-Fi, printer and streaming apps, all in one visit
- A slow laptop cleaned up and pop-ups gone
Big simplify day
$599A day to make the whole setup simpler: fewer gadgets, fewer passwords, fewer surprises.
- Cancel the subscriptions nobody uses
- Every password in one safe place
- One remote, one photo library, one easy home screen
- A printed how-to binder for the house
In person around Grosse Pointe and metro Detroit. By phone or screen share anywhere.
How it works
- 1Call or text
Tell me what’s going on.
- 2Pick a fix
Easy fix, three hours, or a full day.
- 3I fix it
At the house, or on the phone with a shared screen.
- 4I show you
And write the steps down, so next time you’ve got it.
Fair questions
Do you really pick up at 2 a.m.?
Possibly. Call or text any time. If I’m unavailable, I’ll get back to you as soon as possible. Texts are fastest.
What if it breaks again?
An Easy fix comes with two free re-fixes. If the same problem comes back, so do I.
I’m calling for my parents. How does that work?
Tell me what’s going on and how to reach them. I’ll work with them directly and text you when it’s done.
Will you make me feel dumb?
Never. This stuff is confusing for everyone, and there are no dumb questions here.
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Product names are trademarks of their owners. Tom Lucido is an independent helper and is not affiliated with Apple, Google, Microsoft, Comcast or any other company.